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Best Practices in the Call Center: A Customer Touch & #45;Point Methodology
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Cisco Unified CRM Connector 3.0.
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BTU Consultants  www.btu-consultants.com
BTU Consultants is an independent telecommunications consulting firm. We assist our clients in all facets of telecommunications, including Telecommunications Expense Management (TEM), Telecom Audit, E-rate Filing Services for Schools and Libraries, System Consulting Services and Wireless Optimization.
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